DOOGEE IP68 Waterproof Phones

ABOUT DOOGEE

DOOGEE: World Leading Rugged Phone Brand

DOOGEE was founded in March 2013, which is the third self-owned brand of KVD International Group Limited. DOOGEE advocate"QUALITY, EXPERIENCE". DOOGEE controlled every process strictly from product design to production. In order to offer the perfect experience to every user, especially on the quality, all of the products of DOOGEE must be going through the process of high standard testing and high-tech quality inspection.

The DOOGEE's belief is to create a mobile phone that will be waterproof forever and never fall to be damaged. The current DOOGEE rugged phone has IP68, IP69K and MIL-STD-810G certification, which can resist any weather conditions, impact, rain, dust, sand, The erosion of substances such as oil and water is also no problem. DOOGEE has been pursuing rugged mobile phones with higher requirements, and will continue to follow this path.

Shipping Term & Custom Charges

Your phone should arrive with in 2-3 weeks but please allow upto 4 weeks in case of some courier delays.
We will send your phone to our local partner Classic Mobiles Ltd , who will forward it to you with NZ Post overnight tracking courier. So you don't need to worry about any damage during shipping, missing shipment & many other risks involved in international purchase/shipping.
It also means that you need not to worry about any NZ custom charges, they will be paid by us and already included in the price.

Warranty Policy

INTERNATIONAL PURCHASE WITH LOCAL WARRANTY

DOOGEE devices purchased from us come with a limited warranty of one year starting from the date of delivery.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to any to doogee.letimbre@gmail.com or doogee.classicmobilesnz@gmail.com
Le Timbre have partnered with NZ local repair service provider 'CLASSIC MOBILES' for repairs & warranty co-ordination of Doogee phones sold by Le Timbre in New Zealand. So our NZ customers don't need to post their phone internationally if they face any issue with it, which is actually unrealistic in most cases due to time & cost involved!
If you face any problem with phone purchased from us, all you need to do is; Just email us or ring Classic Mobiles, and we will co-ordinate with Classic Mobiles to sort it out for you.
Contact details of Classic Mobiles 
Classic Mobiles Ltd

53 Manners Street
Te Aro
Wellington 6011
New Zealand
Phone: +64 4 4735740

Email: doogee.classicmobilesnz@gmail.com
Website: www.clasicmobilesnz.com

Note: Classic Mobiles operate 15 stores across New Zealand. However our Doogee phones' warranty will be handled by their wellington based headoffice only.
 
GUARANTEE LIMITATIONS
1. The guarantee will be void if the product is damaged through incorrect use, for example by being dropped, water damage exceed the limitation of DOOGEE devices.
2. The guarantee will be void if the user makes any changes or updates to the software or operating system which were not explicitly authorised by DOOGEE.
3. We records the IMEI numbers of all the products we sell, ship and repair. We reserve the right to indelibly mark products on the inside of the casing to identify these as having been sold by us. We cannot offer any guarantee to products that were not sold through our website, and will not accept any items for repair that were not sold by us.
 
REPLACEMENT POLICY
DOOGEE phones and accessories are made to the highest standards and undergo rigorous testing. If you receive a defect product, you may request a replacement within 7 calendar days of delivery. Once we approve your request and receive the product, we will send a new one to you.
 
REPAIR PROCEDURE
1. Please check carefully which part of the device is broken. For example, if a smartphone is not charging, this is usually not due to the handset being damaged, but is more likely to be due to a damaged adapter or cable. Therefore we ask you to try alternative peripherals to confirm that the device itself is defective.
2. Seek advice online. For software errors, there is often a wealth of good advice available. You can read about how other customers have solved their problems online.
3. If you have confirmed that the defect is with the device and it is not a software issue, please email us at doogee.letimbre@gmail.com or contact our NZ partner Classic Mobiles. In the subject line, please enter “defective device”, and do not forget to include your original order number or provide other information about the order. Please provide a detailed description of the problem you are experiencing so that we can help you quickly and competently. If the nature of the defect requires you to send images, please attach these to your email.
4. Please wait for our answer. We will respond to emails as soon as possible, typically within 48 hours.
5. If we contact you with a Return Merchandise Authorisation (RMA) number and instructions to return the device to us for repair, please send your device to Classic Mobiles on following address with tracking number.
Classic Mobiles Ltd

53 Manners Street
Te Aro
Wellington 6011
New Zealand
Phone: +64 4 4735740

Please enclose a note indicating your name and order number.
6. Please confirm to our support team that the defective product has been returned to us, and inform us (doogee.letimbre@gmail.com) about the tracking number.